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An Important Message to our Valued Customers

We’re working diligently to reach all our customers, if you have a question or need help feel free to contact us using the contact form below. We aim to respond to your message as quickly as possible.

    Frequently Asked Questions
    Do you have my product in stock?

    On each individual product page, there is a stock level indicator to show what is available.

    As we sell a lot of the latest products you may find some are on pre-order (unreleased), some are special orders (usually imports) and some are non-stocked items (available to order but take 2-3 working days extra to arrive).

    If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.

    I have found a tool not available on your website, would it be possible to source this?

    Yes! We work with various brands from around the world and have a robust global logical supply chain, so please do contact us and we will help source that tool for you.

    Do you deliver the Next Day?

    We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away! (This does not apply to parcels sent via Royal Mail)

    Please ensure you keep your contact details always up to date and inform us of any changes as soon as possible.

    There is an item missing from my order.

    If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however, we will look into this straight away and advise you.

    If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails in case you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

    How do I return an order?

    You may return your order to us by filling out the returns form located here within 14 Working Days. Once the return has been approved by us you are welcome to return the item to the address located at the bottom of the page.

    Please ensure the item/s are returned in the same packaging if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely on our end. Once we have received your item and checked it’s in a sellable condition, we will issue a refund within 14 working days.

    My order hasn‘t arrived, please help?

    Please check your order confirmation to ensure you are expecting the item before contacting us. It’s always worth remembering, that if you placed the order past 3pm it will take an extra working day to arrive.

    Please also note that if the item is a pre-order, special order, or non-stocked item the lead times may be different.

    Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (bottom of page) for phone numbers and opening hours.

    How do I know if the product is right for the job?

    We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!

    Do you sell Gift Cards?

    Yes, we do offer gift cards, they are a great idea for birthdays, anniversaries and other celebrations or simply if you are not sure what to buy for that special person in your life.

    You can add a personal message and we will issue a unique code that can be entered at check-out and redeemed against the value of their order.

    Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their GiftUp! account for them to use on another occasion. Please note that Gift Cards will expire after 1 year of issue.

    To order your gift card, please see the “Gift Cards” page.

    My goods arrived damaged, what should I do?

    We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware within 24-48 hours of receiving item(s).

    Please check our returns pages for more details

    All of our goods are checked and wrapped carefully before they are sent out, however, we know accidents do happen and it’s possible something could happen during transit.

    We ask you to take photographs and videos immediately, so the best thing to do would be to contact us using the form here

    Once you have sent this across, you are welcome to phone us and we can arrange to collect the item and send you a replacement as quickly as possible.

    How do I know when my order has been dispatched?

    When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address and contact number as this can be the quickest and most efficient way of us contacting you.

    You may also receive a text message (SMS) / email notification from our couriers on the day of delivery usually 1 hour before it arrives.